NEPTON STORE LLC • Enterprise Computer Systems & Technical IT Services
Registered Office: Albuquerque, NM Contact: contact@neptonstore.com Explore Services
Service Commitments & SLAs

Service Delivery Protocol & SLA Terms

Direct from our Albuquerque Staging Facility | NEPTON STORE LLC

1. Scope of Technical Service Delivery

NEPTON STORE LLC provides professional enterprise computer hardware installation, liquid-cooled workstation staging, disaster recovery architecture, and 24/7 technical maintenance retainers. All services are coordinated through NEPTON STORE LLC, legally registered in Albuquerque, New Mexico (8206 Louisiana Blvd Ne, Ste A #10522, Albuquerque, NM 87113).

2. 72-Hour Pre-Deployment Burn-In Guarantee

Every hardware cluster, server rack, or custom workstation staged by NEPTON STORE LLC undergoes our mandatory 72-Hour Thermal Saturation and Burn-in Cycle prior to handover:
Stress Testing: Continuous Prime95 and AIDA64 thermal saturation under full computational load.
Memory & Storage Parity: MemTest86+ full-pass verification across all ECC modules, paired with sequential/random NVMe IOPS stress benchmarks.
Technician Sign-Off: Every deployment includes a signed technician QA audit certificate detailing all telemetry logs.

3. Staging, Delivery & On-Site Deployment

We offer multiple deployment tiers to fit commercial client workflows:
On-Site Technical Handover: Certified systems engineers deploy, cable-lace, and verify systems directly at client data centers or corporate facilities.
White-Glove Staged Freight: Fully pre-configured, tested systems are freight-shipped with shockwatch sensors and custom foam-molded crates for plug-and-play operation.

4. Service Level Agreement (SLA) Response Commitments

Clients under contractual SLA retainers benefit from guaranteed incident response times:
P1 Critical Incidents (Complete System Outage): Response within 1 hour; immediate remote telemetry diagnostics and emergency technician dispatch.
P2 Operational Degradation: Response within 4 business hours.
P3 Standard Inquiries & Maintenance: Response within next business day.

5. Retainer Terms, Scope Changes & Cancellation

We maintain a 30-Day Satisfaction Commitment on initial service architecture scoping. In the event an enterprise client wishes to modify or cancel a recurring technical maintenance retainer, written notice may be submitted 30 days prior to the billing renewal period without penalty.

6. Albuquerque Engineering Desk Location

Formal service inquiries, Statement of Work (SOW) requests, and compliance correspondence should be addressed to:
NEPTON STORE LLC – Technical Services Desk
8206 Louisiana Blvd Ne, Ste A #10522, Albuquerque, New Mexico 87113 US
Email: contact@neptonstore.com